黨建引領解民憂 入戶走訪見實效
公司開展“訪民問暖”受到市民稱贊
文章來源：運城熱力 時間:2019-12-06 18:24 點擊:
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11月8日(ri)供(gong)熱啟動以(yi)來，中(zhong)心城區(qu)(qu)供(gong)熱總體運行(xing)平穩,但(dan)仍有個(ge)別用戶反映供(gong)暖不正常、室溫不達標等問題。為認真踐行(xing)“不忘初(chu)心、牢記使命”主題教(jiao)育，貫徹落實上(shang)級部(bu)門關于開展(zhan)(zhan)供(gong)熱行(xing)業“訪民問暖”活動的通(tong)知要求，公司決定集中(zhong)開展(zhan)(zhan)“訪民問暖”活動，深入到社區(qu)(qu)及用戶家中(zhong)，集中(zhong)解決用戶遇到的供(gong)熱問題，廣(guang)泛征求和(he)(he)聽(ting)取用戶對供(gong)熱工作(zuo)的意(yi)見和(he)(he)建議(yi)，確保用戶正常用暖。
為全面開展好本(ben)次活動，馬董事長在11月(yue)27日調研走(zou)訪(fang)基礎上，又(you)專門進行(xing)安排部署，決定利用(yong)一周時間，由各分管領導(dao)帶領所分管部門，分片區、全方位、地毯式地對不(bu)熱(re)戶(hu)(hu)進行(xing)排查、走(zou)訪(fang)，認真(zhen)傾聽用(yong)戶(hu)(hu)訴求(qiu)，現(xian)(xian)場解決用(yong)戶(hu)(hu)用(yong)熱(re)難題(ti)。12月(yue)2日-12月(yue)6日，一周來，公司(si)六個(ge)工作組(zu)300余人參與，深入(ru)中心城區各個(ge)小區，走(zou)訪(fang)用(yong)戶(hu)(hu)共計937戶(hu)(hu)，現(xian)(xian)場為用(yong)戶(hu)(hu)解決問題(ti)達(da)(da)90%，提供(gong)整(zheng)改技術指導(dao)達(da)(da)10%，用(yong)戶(hu)(hu)滿意(yi)率達(da)(da)100%。
工(gong)作(zuo)(zuo)組每到一(yi)處，先在熱力站查看設(she)備運行(xing)情況(kuang)、供(gong)熱溫(wen)度、壓(ya)力等(deng)數據后，再隨機走(zou)進(jin)(jin)末端用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)及(ji)反映不熱用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)家(jia)里，對(dui)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)家(jia)中的(de)(de)室內溫(wen)度進(jin)(jin)行(xing)現(xian)(xian)場測溫(wen)，對(dui)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)的(de)(de)供(gong)熱需求詳細(xi)了(le)(le)解(jie)，針對(dui)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)低溫(wen)情況(kuang)，現(xian)(xian)場進(jin)(jin)行(xing)指導排氣(qi)、清(qing)洗濾(lv)網(wang)、調整流量等(deng)措施，確保用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)家(jia)中溫(wen)度達標。同(tong)時，工(gong)作(zuo)(zuo)組認真聽取熱用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)的(de)(de)意(yi)見(jian)和建議，并做(zuo)好(hao)記(ji)錄，建立用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)工(gong)作(zuo)(zuo)臺賬(zhang)。在入戶(hu)(hu)(hu)走(zou)訪的(de)(de)過程中，各工(gong)作(zuo)(zuo)組還向用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)發(fa)放了(le)(le)《供(gong)熱用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)服務手冊》、《集中供(gong)熱管理暫行(xing)辦法》，并結合“12·4”法制宣傳周，向用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)宣傳了(le)(le)憲法知識。“家(jia)暖心更暖”，公司訪民(min)問(wen)(wen)暖活動急用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)所(suo)急、想(xiang)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)所(suo)想(xiang)，切實為(wei)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)解(jie)決了(le)(le)實際問(wen)(wen)題，得到了(le)(le)廣大群眾一(yi)致好(hao)評。
通(tong)過全城排查走(zou)訪(fang)，個別用(yong)(yong)戶(hu)(hu)家里室溫不(bu)高，經分析(xi)原因主要存在(zai)以下(xia)幾種(zhong)情況：一(yi)是氣(qi)堵，過濾網(wang)堵塞，通(tong)過排氣(qi)，清(qing)洗過濾網(wang)已得到解決；二(er)是用(yong)(yong)戶(hu)(hu)入戶(hu)(hu)閥門(men)或室內閥門(men)開(kai)度為半(ban)開(kai)，流量小影響到室溫不(bu)高；三是城中(zhong)(zhong)村(cun)(cun)用(yong)(yong)戶(hu)(hu)暖(nuan)(nuan)氣(qi)片和地暖(nuan)(nuan)混供(gong)現象(xiang)嚴重，與換熱機(ji)(ji)組不(bu)匹(pi)配；四是城中(zhong)(zhong)村(cun)(cun)用(yong)(yong)戶(hu)(hu)家中(zhong)(zhong)管網(wang)設計不(bu)合理(li)，熱水循環不(bu)暢，需(xu)要用(yong)(yong)戶(hu)(hu)對家中(zhong)(zhong)管網(wang)進行(xing)(xing)改(gai)造。對于走(zou)訪(fang)不(bu)熱用(yong)(yong)戶(hu)(hu)的具體問題(ti)工作(zuo)(zuo)組逐(zhu)項逐(zhu)條詳細記錄(lu)，并獨立建檔，為更好服(fu)務于用(yong)(yong)戶(hu)(hu)，做好冬季(ji)供(gong)暖(nuan)(nuan)工作(zuo)(zuo)，下(xia)一(yi)步(bu)，公司將采取平衡(heng)熱網(wang)，確保均衡(heng)供(gong)熱，使每一(yi)位(wei)用(yong)(yong)戶(hu)(hu)家中(zhong)(zhong)都熱起來(lai)，建立訪(fang)民(min)問暖(nuan)(nuan)長效機(ji)(ji)制(zhi)，對不(bu)熱用(yong)(yong)戶(hu)(hu)進行(xing)(xing)持續跟蹤，積極提供(gong)技(ji)術支持，確保市(shi)民(min)溫暖(nuan)(nuan)過冬。
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